Return and Exchange

Returns Policy

All full-priced purchases are eligible to be returned for an exchange or store credit within 30 days for International orders. Please email customer care hello@rejinaofficial.com  to request a return. Ensure you include your order number and clear reasoning for returning the product in your email so that we can process your return quickly for you.

Eligible Items for Return or Exchange:
  • New, unused, unwashed items with original tags attached.
  • Items purchased within the past 30 days.
  • Items accompanied by a valid proof of purchase (receipt or order confirmation).

Exceptions 

  • All handbag and accessories are final sale and not eligible for return or exchange.
  • Sale items are considered final sale and are not eligible for return or exchange.

Once you've sent us an email, our customer care team will approve your return and you can then send your item/s back to us. Your return will be processed within 24-48 hours of receipt and you'll receive an email with details of your exchange or store credit voucher.

Returns Postage

Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note/refund.

Please note we DO NOT issue refunds unless items are confirmed faulty by our returns team.

Refunds

We are unable to provide refunds for change of mind returns. Change of mind includes instances where a style does not suit you, did not fit you how you expected it to, and any reason other than where our returns team assesses an item as faulty. If you have any questions regarding fit or sizing please contact customer care.